The Power of
Experience
Hospitality starts at the front door
A warm smile upon arrival, a delicious cup of coffee, and an attractively furnished workspace: that is office hospitality. But what if that hospitality only begins after a stressful journey full of traffic jams, parking problems, or overcrowded trains? Then the experience is ruined before the workday has even started.
Hospitality, guest service, and the overall experience are crucial to an employer's attractiveness and the value of office real estate. But true hospitality doesn't just start at the reception—it starts with the journey to the office.
What does hospitality do to us?
Higher employee satisfaction and engagement
Research shows that companies with engaged employees are 21% more profitable.
Positive first impression and customer relationships
Guests, such as customers and business partners, form their judgment within a few seconds.
Increased productivity and less stress
90% of employees are more productive in a welcoming work environment.
Longer retention and lower turnover
Hospitality is not a luxury, but a strategic investment in both people and business results.
Parking as a service, not as an obstacle
A beautiful office loses its value if employees and visitors have to fight for a parking spot every day. In major cities, parking costs run into hundreds of euros per month, and the search for a free spot can waste valuable time.
Smart employers and property owners therefore offer solutions: reserved parking spaces, valet parking, or partnerships with nearby garages. In addition, electric charging stations are becoming increasingly important. With more than 600,000 electric cars in the Netherlands (source: RVO), an office without charging facilities is simply not future-proof.
Shuttles and public transport as an extension of hospitality
Not everyone comes by car. For offices in hard-to-reach locations, shuttle services offer a solution. Think of shuttle buses from train stations to the office, so that employees and visitors reach their destination without any hassle.
And what about companies that offer public transport subscriptions or encourage flexible working hours to avoid rush hour? This is not only practical but also demonstrates hospitality and caring. Research by NS shows that 70% of employees who travel by public transport experience it as a pleasant and relaxed way to commute.
Real estate value: a matter of accessibility
In addition to employers, real estate owners also see the impact of accessibility on the value of their properties. An office in a strategic location, with good public transport connections and parking facilities, is simply worth more. An analysis by JLL shows that easily accessible offices achieve, on average, 10-15% higher rental prices than properties that are difficult to access.
Hospitality is all about the experience, and that experience begins long before someone steps into the office. Employers and property owners who want to be truly hospitable ensure that the journey to the office is just as smooth and comfortable as the experience inside. After all, a workday that starts without stress begins with genuine hospitality.
Jan-Willem de Bruijn
CEO
D&B The Facility Group
Jan-Willem
